FAQ + POLICIES

BEFORE WE GET STARTED.

A little information goes a long way.

Permanent makeup is a collaboration between your artist, your skin and the way your body heals. Here’s everything you need to know before booking, from what to expect in the chair to policies that keep our days running smoothly.

Does it hurt?

Everyone’s sensitivity is different, but most clients are pleasantly surprised by how manageable the experience is. We use topical anesthetics when appropriate and do everything we can to keep you comfortable throughout your appointment.

How long will it last?

Think low maintenance, not no maintenance.

Permanent makeup is designed to fade gradually. How long your results remain visible depends on the service, your skin, lifestyle, sun exposure, skincare and individual pigment retention.

When your color begins looking softer than you prefer, it may be time for a refresh.

How do you choose my shape + color?

We don’t do templates.

Your design is created specifically for your face, your features, your skin and your personal style. We’ll talk about what you love, what you don’t and how you actually want to look when you leave.

From there, your design and pigment are customized specifically for you. You’ll have the opportunity to review and approve your design before we begin.

Do I need to grow out my brow hairs?

Nope. Come as you are.

You can arrive with your brows groomed the way you normally wear them. During your appointment, we’ll only remove hairs when necessary to refine the agreed upon shape. Your natural brow hair is part of the finished result, not something we’re trying to eliminate.

Will I need a touch up?

Maybe, and that’s completely normal.

Permanent makeup heals differently from person to person. Your skin, lifestyle, health, skincare routine and aftercare can all influence pigment retention.

When needed, an initial touch up, also known as a perfecting appointment, is typically performed 6–12 weeks after your first appointment. After that, most clients return for a color refresh as their permanent makeup naturally fades over time.

Will my brow or lash hair stop growing?

Permanent makeup is placed within the skin and is not intended to remove or replace your natural hair.

You’ll still need to groom your brows as they grow, and your natural lashes remain an important part of a lash enhancement.

Do you offer payment plans or after pay?

Yes. Financing is available through Cherry, allowing approved clients to break their service into payments rather than paying the entire amount at once.

You can explore your options before booking without a hard credit inquiry.

Is permanent makeup safe?

Safety isn’t the exciting part of permanent makeup, but it’s one of the parts we take most seriously.

Procedures are performed using professional equipment, high quality pigments and single use disposable supplies where applicable, with sanitation and infection control protocols followed throughout your service.

And because good permanent makeup starts with knowing when not to tattoo, we carefully screen clients for contraindications before treatment.

 

Before you book

Most healthy adults are candidates for permanent makeup, but there are circumstances where we may need to postpone, modify or decline a procedure.

WE CANNOT PERFORM PERMANENT MAKEUP IF YOU ARE:

  • Under 18

  • Pregnant or currently nursing

  • Experiencing an active infection, illness or fever

  • Experiencing an active rash, infection, open wound, sunburn or significant irritation in the treatment area

TALK TO US BEFORE BOOKING IF YOU:

  • Have diabetes or a condition that may affect healing

  • Have an autoimmune condition or compromised immune system

  • Have a bleeding or clotting disorder

  • Take blood thinners or medications that may affect bleeding or healing

  • Are undergoing chemotherapy, radiation or other significant medical treatment

  • Have a history of keloid or abnormal scar formation

  • Have a skin condition such as eczema, psoriasis, dermatitis or chronic acne in or near the treatment area

  • Recently had cosmetic injectables, laser treatments, chemical peels or other procedures near the treatment area

  • Use prescription retinoids or other medications/ medical grade skincare that significantly affect the skin

  • Have allergies or sensitivities you believe may be relevant to your procedure

Having one of these does not automatically mean you cannot receive permanent makeup. It simply means we need a little more information first. Depending on your individual circumstances, medical clearance may be required before proceeding.

A FEW SERVICE SPECIFIC THINGS TO KNOW

  • For lip blushing, let us know if you have ever experienced cold sores or fever blisters. Lip procedures can trigger an outbreak, so we recommend discussing preventative antiviral treatment with your healthcare provider before your appointment.

  • For lash enhancement, lash extensions must be completely removed. Certain eye conditions, recent eye procedures or active irritation may require us to postpone your appointment until the area is completely healed.

  • For powder brows, active breakouts, dermatitis, psoriasis, significant irritation or compromised skin within the brow area must be healed before we can tattoo the skin. All previous work must be approved prior to booking.

NOT SURE WHERE YOU FALL?

Send us a message before booking. We would much rather answer a quick question beforehand than have you arrive for an appointment we cannot safely perform.

The fine print.

Because boundaries make everything run better.

DEPOSITS + PAYMENT

A nonrefundable deposit is required to reserve your appointment and will be applied toward your service.

Your remaining balance is due on the day of your appointment. We accept cash, credit, debit, as well as Cherry financing.

RESCHEDULING + CANCELLATIONS

Life happens. We simply ask that you give us at least 72 hours notice if you need to make a change.

Appointments cancelled or rescheduled with less than 72 hours notice are subject to the remaining service balance.

RUNNING LATE?

We want you to receive your full appointment experience, and permanent makeup isn’t something we like to rush.

Arrivals more than 15 minutes late may need to be cancelled or rescheduled and are subject to the cancellation policy.

TOUCH UPS

Touch ups are not automatically included or scheduled because not every client needs one.

When recommended, your initial touch up should be completed within 6–12 weeks of your original appointment. Appointments outside of that window may be subject to the current color refresh rate.

REFUNDS

Due to the time, products and preparation reserved specifically for each client, all payments are final and nonrefundable.

SOMETHING DOESN’T FEEL RIGHT?

Tell us.

We care about your experience from the moment you book through your final healed result. If you ever have a concern, question or something simply doesn’t feel right, reach out. We’d always prefer the op portunity to talk with you, take a look and determine what comes next.

Beautiful work matters. How you feel here does

RESULTS

Here’s the truth about permanent makeup: no two people heal exactly the same.

Your skin type, health, lifestyle, skincare, sun exposure, aftercare and individual response to pigment all play a role in your healed result.

For that reason, specific healed results or pigment retention cannot be guaranteed. Occasionally, additional sessions may be necessary to achieve the desired result.

If you have concerns about your healed permanent makeup, please contact us directly so we can evaluate it and determine the appropriate next step.